Shipping & Return Policy

Shipping Policy

We use the United States Postal Service and ship domestic orders only. We offer flat rate shipping for most orders based on the destination, order weight, and shipping service. FedEx and UPS are available upon request.

We will send the tracking information to the email address associated with your order once the item has shipped.

Since we roast all orders fresh and the turnaround time on packages is so fast, changing or canceling an order after it's been placed can be tricky. We recommend that you contact us IMMEDIATELY if there is an issue with your order by either phone (217-546-4740) or by email (beancounter@casscomm.com). We will always do our best to make sure that you'll get what you need, but we cannot guarantee that we will be able to fix the order before it ships out.

Return Policy

Apparel and gear can be returned up to 30 days from the date of purchase for in-store credit, a refund, or a replacement. If there is physical damage to the package or you feel it is unsafe to consume, bags of coffee can be returned for equal exchange of the same blend (or a similar blend of equal or lesser value).

Coffee beans cannot be returned or exchanged for credit or refund. If there is physical damage to the package or you feel it unsafe to consume, bags of coffee can be returned for equal exchange of the same blend (or a similar blend of equal or lesser value).